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СНПЧ А7 Омск, обзоры принтеров и МФУ

Because of several cases concerning this issue in the recent time we would like to inform you about the similarities and differences of financial compensations for flight delays, denied boarding because of overbooking etc.

In general the regulations and compensations in Ukraine are similar to the EU, but

1.its necessary to look, which law is applicable! If f.e.a flight starts in Ukraine and lands in the EU and the carrier is an Ukrainian company - ukrainian law is applicable. Vice versa - if the flight starts in the EU, lands in Ukraine and the carrier is ukrainian - EU-law is applicable!

2.the rules for applicable cases in Ukraine are regulated in the resolution Nr.735 of the Ministry of Infrastructure. The supervisionary authority to monitor the application of this resolution is the State Aviation authority of Ukraine (www.avia.gov.ua, eMail This email address is being protected from spambots. You need JavaScript enabled to view it. ). So, complaints about ukrainian airlines should be filed there (signed and scanned copy by eMail is sufficient - they have to answer within 30 calendar days after receipt)

3.The rules for cancellation or denied boarding because of overbooking are in general the same. A big difference occures in the question of flight delays - UKRAINIAN LAW DOES NOT FORESEE A COMPENSATION IN THE CASE OF FLIGHT DELAYS! Just after a delay of 5 hours the passenger may demand the full restitution of the flight fare!

As there are again and again cases, where ukrainian carriers are "forgetting" about their obligation, we strongly recommend you to collect as many evidences as possible (names, times, foto of information boards, demanding written confirmation of the carriers) or even to call the police ("102") at the airport to come to the gate and to secure the IDs of the acting agents of the airlines. Also its possible to demand from the airport (f.e.in Kiev-KBP www.kbp.aero, eMail This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. ) the storage of the video surveillance data (this should be also demanded in written form asap).

Remark: Videos by mobile devices might eventually violate personal rights protection....at the other side ukrainian constitution grants the right of the free collection of information and evidences. So, a judge has after to weight between the value of personal rights protection and the fact that maybe an evidence wasnt approvable in another way!