According to the changes of the instruction for document management on the appeals of individuals to the state, local  authorities, enterprises of all ownership forms, approved by Order of the Cabinet of Ministers № 348 dated 14th April, 1997 p., instruction provides as follows:

- Compellation of individuals via electronic way may be sent to the appropriate recipient via email OR by filling an electronic form, which is available on the official website of the addressee. So, there are ONLY two ways to supply the appropriate recipient with electronic appeal. Such methods like sending a scan of the signed appeal by individual (as previously were required by some authorities) are not legal!

- the date of submitting – is the date of receipt such appeal by addressee or the date of filling form on the site. In the case of submitting in the non-working time - the date of submitting will be NEXT working day.

BUT still  remains important and not resolved question - how to approve the fact of receiving appeal by the addressee, if the addressee answers that did not receive such letter?

These changes came into force on the 12.02.2016

The full text of the instruction is here:

http://zakon3.rada.gov.ua/laws/show/348-97-%D0%BF